Ciclismo Classico Sales and Customer Service
As a specialized “boutique” tour operator since 1989, we PASSIONATELY provide the most authentic, unique and exciting vacations in the adventure travel industry. Our well-crafted educational trips in Italy, France, Spain, Austria and New England are active immersions into local art, language, music and, of course, delicious cuisine. By combining legendary service and rare cultural experiences, our Ciclismo philosophy continues to energize and transform each and every guest.
We warmly embrace our active-travel niche and family-style company culture. Our strengths and excellent reputation lie in our years of active travel expertise, superior and personalized customer service, and multi-talented staff and members of our tour leadership team. Our entire Ciclismo US and 26 bilingual guides are passionate about doing things the Ciclismo Way-with a sense of fun, creativity and total dedication to quality.
Do you like making a difference in people’s lives? Do you dream of launching or growing your career in the booming and exciting adventure travel business, the fastest growing niche in the travel business?
If you answered a big YES to these questions, then Ciclismo Classico, the leader in international bicycle vacations for almost 30 years, wants you!
Desired Skills and Experience
The role includes:
- Providing Sales Support
- Selling Ciclismo Classico tours and providing pre- & post-sales support to clients.
- Maintaining meticulous files
- Participating in Ciclismo Classico’s social media strategy using Facebook, Twitter, YouTube, and email newsletters
- Contributing your unique perspective to the Ciclismo Classico sales & social media strategies
- Representing Ciclismo Classico at rides & events in Boston and other key markets (including some weekends & evenings)
Your experience includes:
- Knowledge of Peak 15 or other similar sales platform
- 5+ years of sales experience in the travel industry or related fields
- First-hand knowledge of Europe (Italy in particular)
- History of meeting aggressive sales goals
- Inspiring and delivering top-notch customer service
- Developing and promoting new business opportunities
- Extensive writing and communication experience
You should also be:
- Well-traveled in Europe
- Highly detailed orientated
- Experience working in a small business and the wearing of many hats
- An exceptional verbal, written, and visual communicator
- Available to start immediately
Also a big plus:
- Proficiency in Italian
- Exceptional email writing and prospecting experience
- Bicycle tour guiding or leadership experience
Benefits include:
- Casual, bike-friendly work environment
- Great networking in cycling community
- An opportunity to go on a Ciclismo trip
To apply, send your resume and cover letter sharing your personal story and elaborating on why you are qualified & interested in being a part of Ciclismo Classico. Attention: Lauren Hefferon at lauren@ciclismoclassico.com. (Cover letter MUST accompany all resumes.)