Policies

Reservations and Payment

To register for a Ciclismo Classico tour, sign up on our website or call us at 1-800-866-7314. A $600 deposit will be charged in order to hold your spot; payment can be made by Visa, MasterCard, or American Express. The balance of your payment is due 90 days prior to departure. All prices are in United States Dollars.

Upon receipt of your deposit and signed tour participant agreement, you will receive a pre-departure packet to help you prepare for your trip.

Because many of our tours fill up six months in advance, we suggest reserving early. In addition, the sooner you decide on a tour, the more time you will have to read through our materials and get ready for this unique travel experience.

Accommodations

Prices shown are based on double occupancy. If you would like your own room, there is an additional single supplement charge. A limited number of single rooms are available on all tours, so please call for availability. Be aware that in Europe, single rooms are often smaller than double rooms even though they cost more per person.

If you would like us to provide you with a roommate, we will do our best to make a suitable match. If you sign up at least 90 days in advance and request that we find you a roommate, 50 percent of the single supplement charge will be added to your tour price at the time of booking. If we are able to find you a roommate, that amount will be refunded and you will not be charged a supplement. If we are unable to find you a roommate, you will be be given a single room without paying the remaining 50 percent of the supplement.

If you sign up fewer than 90 days before tour departure, the full single supplement charge will apply. Please understand that many of our hotels charge the same for single and double rooms, especially if the hotel is full.

Participant Responsibility

We will gladly answer questions to help you select a tour or provide you with names of past participants who will candidly describe their experience with Ciclismo Classico. However, you are responsible for selecting a trip appropriate to your physical abilities and interests, carefully reading all of the detailed pre-departure information before traveling, and being in sufficiently good health to undertake the trip.

Children on Family Trips

To ride in the support van, children under eight years old must be accompanied by a parent. Children under four years old or weighing less than 40 pounds are required to be in a child’s car seat in the van. Children weighing 40 to 77 pounds must use an adapter or booster seat. Parents are responsible for bringing the required seats, which are not provided by Ciclismo Classico.

Group Travel

Traveling in a group invariably involves compromise to accommodate the diverse interests, travel goals, personalities, and physical abilities of all participants. Ciclismo Classico tour leaders may be required to improvise and exercise good faith, use discretion, and/or make decisions based upon group consensus. These decisions may not always please each individual, but they are intended to satisfy the desires of the larger group.

Confirmed Departures

2015 confirmed departures policy:

Our confirmed tours allow guests to make their travel plans the moment they put down their deposit. If a tour does not reach a minimum of 6 participants within 120 days prior to departure, we offer guests the chance to move to a different tour. If you wish to stay, only 1 guide will be provided for the tour. We reserve the right to cancel a confirmed tour if no one is enrolled at any time.

2016 confirmed departure policy:

If a tour does not reach a group size of 6 participants within 120 days prior to departure, we offer guests the chance to move to a different tour. If you wish to stay, only 1 guide will be provided and each guest will have to pay an additional $500. In the event of force majeure, or the failure of third parties—such as hotels, restaurants, road closures—we reserve the right to cancel a confirmed tour at any time, at which point all payments received up to that point will be refunded.

Changes to the Itinerary

Due to circumstances beyond our control, Ciclismo Classico may at times have to make changes to the original itinerary. Every effort is made to keep changes to a minimum, and our standard of quality is always maintained.

Guest to Guide Ratio

We emphasize the group size of a tour to maximize every guests enjoyment and support. On our regularly scheduled tours (excludes private and custom), our average group size is 14, and our maximum is 18 with two guides. In the rare case we run a tour with 5 guests or less only 1 guide will be provided. If we run a tour with over 18 guests, there will be at least 3 guides. Please contact us if you have any questions.

Service Responsibility

Ciclismo Classico will not assume responsibility for any overseas company or person who fails to provide services that have been contracted for any of its tours. (In the case of such an event, alternative services will be sought.) In rare instances, we may ask a traveler to switch to another trip from one that has logistical problems or too few participants; in such cases, we will attempt to notify you at least 60 days before the departure date.

Cancellations and Refunds

We reserve the right to cancel any trip, for any reason, at any time prior to departure. In this case, refund of any payments received constitutes full settlement. All requests for refunds must be submitted in writing as soon as possible to Ciclismo Classico. Exceptions to our cancellation policy cannot be made for any reason, including weather or personal emergencies. There is no refund for travelers arriving late or unexpectedly leaving a trip. Ciclismo Classico does not recommend the purchase of nonrefundable airline tickets.

2015 cancellation fees:

Days prior to departure Cancellation fee
90+ $300 administrative fee
61-90 Loss of the $600 deposit
45-60 50% of trip price
30-44 100% of trip price; you may apply 35% of payment to a future trip departing within one calendar year of cancellation date
15-29 100% of trip price; you may apply 15% of your payment to a future trip departing within one calendar year of cancellation date
0-14 100% of trip price

You may transfer your trip deposit to another departure in the same tour season up to 90 days before your original departure with payment of a $100 per person transfer fee. Prices quoted are subject to adjustment without prior notification in the event that international exchange rates change.

2016 Scheduled/Top Guide Tour cancellation fees:

Days prior to departure Cancellation fee
121+ 50% of deposit*
91-120 100% of deposit*
61-90 30% of trip price
31-60 60% of trip price
0-30 100% of trip price

*You may transfer your trip deposit to another departure in the same tour season up to 90 days before your original departure with payment of a $100 per person transfer fee. Prices quoted are subject to adjustment without prior notification. OR your deposit (currently $600) may be carried forward to the following year as a credit toward the final balance of a tour. At the time of booking, we will ask for another $600 deposit to secure your spot. Carried-forward credits expire at the end of the year to which they are applied.

2016 Private Tour cancellation fees:

Days prior to departure Cancellation fee
121+ 50% of deposit
91-120 100% of deposit
61-90 50% of trip price
31-60 75% of trip price
0-30 100% of trip price

2016 Custom Tour cancellation fees:

Days prior to departure Cancellation fee
121+ 100% of deposit
91-120 30% of trip price
61-90 50% of trip price
31-60 75% of trip price
0-30 100% of trip price